DC Greater Goods
Marketing Automation · USA
Result: +37% in repeat orders with new email and SMS flows
Overview
We implemented a full automation stack: cart recovery + post-purchase + winback, powered by segmentation so messaging matches intent and customer stage.
The challenge
High traffic and strong demand, but money was leaking after the click: abandoned checkouts, no consistent follow-up, and repeat buying left to chance.
What changed
The store started recovering revenue automatically, increasing conversion efficiency and driving repeat orders, without needing more ad spend.
Numbers
- $7.7M Revenue
- 75,182 Orders
- 386K Visitors
- $201K Recovered
- 5,371 Recovery Orders
- 19% Conversion
- +37% Repeat orders
What we delivered
- Multi-step abandoned cart flow + recovery tracking
- Post-purchase flows (updates, education, cross-sell, reviews)
- Winback flows (30/60/90 days)
- Segmentation (new/returning, interest, high intent, VIP)
- Tracking + reporting so results are measurable
Once the flows were live, we could see lost revenue coming back in. The system basically pays for itself now.