VOIX

Full SaaS, MVP to Product · Global

Result: Brand, website and the platform itself for a call quality SaaS, built from MVP to product

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The brief

VOIX is software for teams that talk to customers on the phone and have to show what was said and agreed. Most teams listen to a handful of calls and hope the rest went well.

VOIX started as an MVP. The brief was to take it to a full product: a brand, a website that explains checks and lenses to new buyers, and a platform a team signs in to and trusts with every call.

What we built

We built VOIX from MVP to product: the brand, the website at voix.tech and the platform behind it, where customers sign in.

The platform records every customer call, transcribes it and answers the team's own checks: yes or no questions in plain language, such as whether the cooling-off period was explained. Lenses decide which checks apply to which call. Each answer is Passed, Failed or Unknown, with a quote from the call as evidence.

Every call becomes a record: transcript, contact, rep, topics, summary, follow-up tasks and six quality scores. Trends run per team and per rep, and search covers every call. Data is hosted in the EU, with retention set by the customer.

The result

VOIX is live: the website at voix.tech and the platform behind its sign-in. Every call is reviewed, not a sample, and scored within minutes of hangup.

We are not quoting usage figures here. Calls processed and teams onboarded are VOIX's numbers to share.

What this means for a business like yours

If you have an MVP and need it to become a product people sign in to, the brand, the website and the app are one job, not three. A build like this is our Ecommerce & Websites work at platform scale, with Automation & AI for the parts that read and score what people say. The first step is a free 15-minute call about what you are building.

Numbers

  • 100% Of calls reviewed, not a sample
  • 6 Quality scores on every call
  • < 3 min Hangup to scored review
  • EU Hosted and GDPR-ready

What we delivered

  • Brand and marketing website (voix.tech)
  • Call review platform with customer sign-in
  • Call recording, transcription and speaker separation
  • Plain-language checks and lenses, answered with quotes from the call
  • Call records with summary, topics, tasks and six quality scores
  • EU hosting, retention settings and team scopes

Where this fits